Help centre
Help Centre
Step-by-step guides and answers for sending, tracking and collecting parcels with Mzigo.online — including how parcel insurance works. We are the first Kenyan company to offer parcel insurance.
How to send a parcel in Kenya
Choose a courier, register the parcel, drop off and track it — the full process.
Read guide →M-Pesa pay on collection
Who pays, when the fee is due, collection codes and failed payments.
Read guide →How to track your parcel
Find your tracking number, understand each scan and what to do if updates stop.
Read guide →Parcel sizes and pricing
What fits in each size, how insurance works and what affects your delivery quote.
Read guide →Quick actions
- Send a parcel — compare couriers and register.
- Track a parcel with a tracking number or Locker ID.
- Open a claim for a lost, damaged or delayed parcel.
- Read all FAQs in one place.
- Help Centre — step-by-step guides for sending and tracking.
Still need help?
Contact our team Monday–Saturday, 8:00–18:00 EAT. We reply within one business day.
Toll free 0800 211 211 · [email protected]
Contact support