About Mzigo.online
Mzigo.online is a Kenyan parcel delivery platform connecting businesses and individuals with trusted courier partners — compare routes, register parcels, track scans and pay on collection by M-Pesa.
Kenya's first parcel delivery with insurance — and the peace of mind that comes with it
We built Mzigo.online around a simple promise: sending a parcel should never feel like a gamble. Parcel insurance is part of the platform, not an afterthought — declare what the parcel is worth, and if something goes wrong our claims process assesses approved payouts against that declared value.
- First in Kenya: Mzigo.online is the first Kenyan company to offer parcel insurance.
- Cover you can see: the declared value and cover are shown before you register.
- Peace of mind: every scanned parcel travels with a defined claims route if the unexpected happens.
- Clear process: open a claim online with the tracking number, description and estimated value.
- 6 trusted courier partners
- 70+ destinations
- Live, scan-based tracking
- Kenya's first parcel insurance
- Pay on collection with M-Pesa
Make sending a parcel in Kenya simple, transparent and trackable — whether you are shipping one gift or hundreds of e-commerce orders a month.
We provide the technology layer: delivery quotes, parcel insurance, QR labels, tracking, M-Pesa collection and workspace tools that sit on top of established courier partner networks.
Growing businesses, market traders, busy families and freelancers running errands — plus the receivers who collect parcels across the country.
Mzigo.online started with a frustration every Kenyan sender knows: comparing couriers meant phone calls, WhatsApp messages and a trip to the office, and once the parcel left your hands, visibility disappeared.
We built one place to compare partner routes, register a parcel with a QR label, follow every scan and let the receiver pay on collection by M-Pesa. Then we went further — because "we'll look into it" is not a plan when a parcel is lost or damaged. That is why Mzigo.online became the first Kenyan company to offer parcel insurance, with cover tied to the value you declare and a claims process you can actually follow.
Today the platform supports individual senders, e-commerce stores and teams that need records, roles and an API — while keeping the sender, the receiver and the courier partner on the same page.
- Kenya's first parcel insurance — real cover and peace of mind, not just tracking.
- One network, many couriers — six partners and 70+ destinations.
- Live, scan-based tracking — share the link with the receiver.
- Pay on collection by M-Pesa — receivers settle at the counter.
- Built for business — workspaces, roles, saved senders and API access.
- Clear pricing shown before you register a parcel.
- Parcel insurance and a defined claims route if something goes wrong.
- Tracking you can check without signing in.
- Support that replies within one business day, Monday–Saturday.
- Courier partners that are established Kenyan businesses, not anonymous riders.
- You register the parcel with the sender, receiver, size and declared value.
- You choose a partner and route from the courier options available for that destination.
- You drop off at a partner office and the parcel is scanned into the network.
- Everyone tracks every step — drop-off, transit, arrival and collection — while the receiver pays at collection by M-Pesa unless your workspace has agreed different terms.
We work with six established courier and transport partners, covering 70+ destinations including Nairobi, Mombasa, Nakuru, Nyeri, Naivasha, Thika, Machakos, Kitui, Embu, Kilifi, Malindi and Voi. Every route is operated by a partner that is accountable for the parcel.
- Parcel insurance and peace of mind — a Kenyan first.
- Clear pricing shown before you register a parcel.
- Live tracking without requiring an account.
- Pay on collection by M-Pesa for receivers.
- Support that replies within one business day.
Questions about parcel insurance, the network, a partnership or a delivery? Our team is based in Nairobi and works Monday to Saturday, 8:00–18:00 EAT.