Legal
Legal & policies
The documents that apply when you use Mzigo.online, and how to reach our support team.
Terms & Conditions
Accounts, bookings, fees, payment, delivery, claims and liability.
Read the terms →Privacy Policy
What data we collect, why, who we share it with and your rights under the DPA.
Read the privacy policy →Support policy
How to reach support, response times and how claims are handled.
Jump to support →Support policy
We help with sending, tracking, billing, workspaces and claims. The quickest route is the contact form, which opens a support ticket in our platform admin inbox. You can also email [email protected].
- Support hours: Monday to Saturday, 08:00–18:00 EAT.
- First response within one business day; parcel-in-transit issues are prioritised.
- Include your tracking number, invoice number or workspace name so we can act faster.
- For lost, damaged or delayed parcels, open a claim from the Claims page — claims are reviewed against the declared value.
- Privacy and data-protection requests are handled under our Privacy Policy.